Who we are
This website is operated by Paul Hanson.
Website: paulhanson-artist.com
Email: info@paulhanson-artist.com
Postal address: 25 Harker Terrace, Stanningley, Pudsey, LS28 6BL
What personal information we collect
We may collect personal information when you place an order, contact us through the website or otherwise correspond with us.
This may include:
- your name;
- billing and delivery address;
- email address;
- telephone number;
- details of the products you order;
- information you include in messages or order notes;
- technical information such as your IP address and browser information.
WooCommerce stores order information such as products purchased, contact details, addresses and payment-method information in the website database.
How we use your information
We use personal information where necessary to:
- process and fulfil orders;
- take payment;
- arrange delivery;
- communicate with you about an order;
- respond to enquiries;
- deal with returns, refunds or complaints;
- keep appropriate business and accounting records;
- maintain the security and operation of the website.
Our lawful bases for processing will normally be performance of a contract, compliance with legal obligations, and, where appropriate, our legitimate interests in operating and protecting the business.
Payments
Payments are processed through WooPayments.
When you make a payment, information necessary to process or support that transaction, such as the purchase amount and billing information, may be passed to the payment provider. WooCommerce recommends disclosing this sharing in the store privacy notice.
We do not receive or store your full payment-card details ourselves.
Contact forms and email
If you contact us through the website, we use the information you provide in order to respond to your enquiry.
Website email is sent using authenticated email services associated with paulhanson-artist.com.
Hosting and website services
The website is hosted by Hostinger and uses WordPress and WooCommerce to operate the online shop.
Service providers may process limited technical or customer information where necessary to provide hosting, security, email, payment and ecommerce services.
Cookies
The website uses cookies and similar technologies that are necessary for functions such as the shopping basket, checkout and website security.
If we use any cookies that are not strictly necessary, we will ask for consent where required.
Visitors should be told what cookies are used and what they do, and consent is generally required for cookies that are not strictly necessary.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting and legal obligations.
Some order and transaction records may need to be retained even where other personal information is deleted.
WooCommerce provides retention settings for customer and order information, and the stated retention periods should match those settings.
Sharing your information
We do not sell your personal information.
We may share information where necessary with organisations involved in operating the shop, including:
- WooPayments and its payment-processing partners;
- Hostinger;
- delivery or postal providers;
- WordPress/WooCommerce service providers;
- professional advisers or public authorities where required by law.
Your rights
Depending on the circumstances, UK data-protection law gives you rights including the right to:
- ask for a copy of your personal information;
- ask for inaccurate information to be corrected;
- ask for information to be deleted in certain circumstances;
- restrict or object to certain uses of your information;
- receive certain information in a portable format.
To exercise any of these rights, contact info@paulhanson-artist.com.
The ICO says a privacy notice should explain the information collected, why it is used, the lawful basis, who it is shared with, how long it is kept, and how people can exercise their rights.
Complaints
If you have concerns about how your personal information is being used, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, services or legal requirements.